【請教】富士通硬碟國外RMA經驗 - PCDVD數位科技討論區

carylu

Major Member

加入日期: May 2001

文章: 166

引用:

作者bojone

應該沒有辦法吧!!!

所謂沒辦法是指??? IT產業的產品沒做RMA也很奇怪
我也好奇Fuji的流程怎麼跑..(看著手上2歲的Fuji的2.5" HD)

建議樓主到官網撥打他們周邊事務業務的電話看看
(記得有業務的電話之類的資料)
當然啦今天是假日可能沒人在吧..........

2006-07-01, 02:02 PM #3

NEAL

Golden Member

加入日期: Jun 2002

您的住址: Taiwan

文章: 2,668

小弟有送修過，沒有成功，貼給樓主參考

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2006-07-01, 03:25 PM #4

NEAL

Golden Member

加入日期: Jun 2002

您的住址: Taiwan

文章: 2,668

我寄了一封信給Fujitsu

引用:

Subject: About Fujitsu IDE HardDisk
Date: Fri, 12 Aug 2005 17:48:57 +0800
From: "NEAL" <[email protected]>
To: <[email protected]>

Nice to meet you , Fujitsu HDD department:

I am your consumer from Taiwan
I have an IDE HDD , which is MPG3409AH
At this year , it has more and more bad blocks
I talk to the Taiwan Fujitsu , but they talk to me that it is
out of warranty day.

I feel so strange that I buy it at 2003 Jan 24 , and now is 2005
Aug 12

It isn't more than 3 years warranty.
Today , the Hard Disk can't even boot now.

It is totally out of work , so I need the Fujitsu's help
I have heard that Fujitsu is the one of the best Japanese
enterprises.

So I have confidence to you .

Please tell me how to get the RMA from Japan Fujitsu .

Thank you

Neal from Taiwan

日本富士通的回信

引用:

Dear Neal,

Unfortunately we Fujitsu Japan do not manage the RMA and
then we do not provide the RMA form.

Therefore in regard with the RMA, please consult with the
following nearest sales and support office which is having
all responsibility of our products in your local area.

The URL is as follows:
http://www.fujitsu.com/shop/computing/HDD_index.html

we do much appreciate if you can access the web site.

By the way, we have defined the warranty peirod as follows;

We and our Overseas Sales Companies (OSCs) have the contract
with the direct OEM customers (distributers, resellers and
shops) regarding the warranty period.
The warranty period is one of the contract between direct
OEM customers and our OSCs. This period is defined by the
contract between direct OEM customers and our OSCs.
This period is valid when defective HDD is returned from
direct OEM customer to us and our OSCs.

Your HDD has only the warranty period that is defined by
the contract between you and the shop where bought HDD.
Namely we and our OSCs do not have the contract with you
regarding the warranty period directly.

Therefore please consult with the shop where you bought HDD
regarding repair or replacement.

Best regards,

2006-07-01, 03:29 PM #5

青仔

Power Member

加入日期: Jun 2002

您的住址: 台北

文章: 601

引用:

作者carylu

http://forum.pcdvd.com.tw/showpost....65&postcount=20

2006-07-01, 03:29 PM #6

NEAL

Golden Member

加入日期: Jun 2002

您的住址: Taiwan

文章: 2,668

以下則是我的富士通硬碟代理商精技電腦的回覆

引用:

NEAL先生/小姐您好：
感謝您在精技電腦網站上報修商品，以下是商品的維修進度。
如果您的維修內容有問題或是需要進一步服務，請與我們聯繫。
詳細的維修資料請至網站上查詢，或是電洽 0800-089-558。
====================================================================================
商品品號：MPG3409AH
商品序號：E01H01814
故障訊息：嚴重壞軌、無法開機
報修日期：2005/8/18 下午 01:49:00
維修單號：
維修型態：
維修狀態：作廢
維修說明：您好該硬碟已過保，無法受理維修服務，不派單取件，此單作廢，謝謝
====================================================================================
祝您今日工作順利！
網址：http://www.unitech.com.tw
資料建立日期 2005-08-18 16:41:41
精技電腦股份有限公司

2006-07-01, 03:32 PM #7

fsaa3dfx

Elite Member

加入日期: Apr 2004

文章: 14,365

引用:

作者carylu

有些廠商或某些產品是不受理RMA的...或沒有RMA服務

富士通的硬碟也是個例子之一

好像還有哪幾間....一時想不起...有印象的人可以補上

原因我也不曉得...

個人猜測可能是廠商已經付了很多錢給代理商去弄...

如果自己在設立RMA窗口蠟燭兩頭燒的話也是一筆資金...

不然代理商人人都可做了...

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2006-07-01, 11:32 PM #8