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============== THIS IS AN AUTOMATED MESSAGE, DO NOT REPLY ==============
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Hello WEN BILLY,

We're terribly sorry, but we could not obtain clearance for the transaction of
your recent order with Skype. We've tried more than once, and with all methods
available to us, but with the same result.

When we can't clear a transaction, it can be for various reasons -- among
those are lack of available credit, purchasing from a country which is
restricted by our payment provider, or if you're using what is called an
anonymous proxy.

Furthermore, to protect you and ourselves, we have very strict anti-fraud
measures, which can sometimes cause a perfectly legitimate purchase to be
refused. If this is what happened, we apologize again. A case like this is
very unfortunate for you as well as for Skype, and we would like to tell you
that we have assigned significant resources to continually improve our
anti-fraud measures.

== What happens now? ==

Even when a transaction is refused, the text "Skype.net" can still show up on
statements from your financial institution. This does not mean Skype is
withdrawing any money from your account, but this is simply how Internet
credit card payments work. Each time you attempt to buy a service from us, we
attempt to reserve the amount on your account. When the transaction, for any
reason, is refused, the reservation still shows up on your statement, but
Skype cannot use it. Most banks are unfortunately very slow at removing such
reservations, sometimes taking up to two weeks, and we apologize for the
confusion.

== What can you do about it? ==

The best way to continue from here, is to try one of the alternative payment
methods available to you, such as PayPal or Moneybookers. It is not adviseable
to keep trying with different credit cards in quick succession one after
another, as our system will not allow that.

You can view all your orders and their status at www.skype.com/go/myaccount or
view more information about refused orders here:
http://support.skype.com/index.php?...ndetails&_i=285

== Order Details ==

Skype Name: ragiwiwe
Number: xxxxxxxx
Date: 08-08-2005 15:xx

- SkypeOut calling worth of £á10.00

Total amount: 10.00 Euros
Current Status: REFUSED



== Getting help for Skype ==

While you cannot reply to this email directly, you can contact us through our
Help section at www.skype.com/help for assistance or to correct any errors.
You can also visit our forums at www.skype.com/go/forum.

Thank you very for much for using Skype and best regards,
The people at Skype

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========================= PROTECT YOUR PASSWORD ========================
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Skype or Skype Staff will NEVER ask you for your password via email. The only
place you are asked for your password are when you sign in to the Skype
application or our website. You will always sign in via a secure connection,
and we ask you to ensure that the address in your browser's address bar looks
begins exactly like this --> https://secure.skype.com -- and that your browser
is showing a little padlock symbol to indicate the secure connection.

It is just a machine sending and receiving these emails, so please don't
reply. See our Help section at www.skype.com/help or our forums at
www.skype.com/go/forum for more information.


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