全都有終生保固
底下是我上3Com 網站註冊後回覆的訊息
Thank you for registering your new 3Com "10100 PCI NETWORK INTERFACE CARD WITH 3XP PROCESSOR".
Your warranty period began on the day you purchased your
product, (5-Mar-2002).
Important Information:
Please keep the following information in an accessible place to ensure
prompt service and support.
Registered Customer: YU CHING CHANG
Support ID #: XXXXXXXXX秘密,不能show給你看
Registered Product: 3CR990-TX-95
Product Serial #: HFQ1751C4A
Support Expiration Date
Hardware Repair: Lifetime
Software Update: Jun 3 2002
Technical Assistance: Jun 3 2002
Immediate access to electronic product support is available on the 3Com
Web site using the 3Com Knowledgebase Web service located at
http://knowledgebase.3com.com/. For assistance with questions about
installing, configuring and troubleshooting your new 3Com product, this
interactive tool is accessible 24 hours a day, 7 days a week and is a
definitive source of the most current 3Com product information. The 3Com
Knowledgebase contains thousands of proven solutions to immediately
provide you the answers you are looking for. With over half a million
registered users, this powerful tool is an effective link to 3Com's
engineering expertise.
If you are unable to find the answer to your question in the 3Com
Knowledgebase, you can call 3Com technical support from 9 a.m. to 5 p.m.,
Monday through Friday, excluding local holidays. You can reach 3Com by
dialing your local service number listed in the Technical Support appendix
of the User Guide that you received with your product.
We encourage you to discuss with your reseller the best support strategy
for your network going forward.
If you require after hours support, on-site assistance, or a faster response
time, these 3Com services are available for purchase from your reseller.
These service options include:
- 24x7 phone support with 4 hour hardware replacement (Express 24x7x4)
- 24x7 phone support with next business day hardware replacement (Express 24x7xNBD)
- 24x7 on-site assistance within 4 hours (Guardian 24x7x4 - not available in all locations)
- 8x5 on-site assistance by the next business day (Guardian 8x5xNBD)