to Blurry：

一點個人經驗：
那封mail應是你下單後系統自動發的，
在他們處理訂單時還會再寄一封要你FAX的mail，
如果沒有英文的信用卡帳單資料，
他們可以接受中文的帳單，不過要兩份不同的。（他們只對上面的地址號碼）
下面是小弟向他們說明個人的信用卡英文文件不易取得，他們的回覆：

Greetings from DVD Empire!

Thanks for the email. I understand your problem in getting a copy of
your billing written in Western characters (English). Instead of the
address written in English, we can take two different documents with the
language written in your home language. We will be able to match the
numbers with the address we have. These two document, and then the
credit card, and we can verify your account. I hope this helps!

If I can be of any further assistance, please feel free to let me know.
Have a great day!