我在收的U-571的片子後二個星期左右,
要拆封來看時,發現外殼後面有凹痕及破損(當初沒注意)
dvd片子本身有多處有凸痕,根本不能看,
在我向express反應後,以下是他們的回應!

Dear EXPRESS.COM Customer,

We apologize for the defect. I have arranged to reship on copy of "U-571: Collector's Edition" to you as soon as possible.

Thanks for choosing EXPRESS.COM. Please contact us if you have any further questions.


Sincerely,

Courtney Geter http://www.express.com