小弟於10/20，向TAU下了訂單。
可是過將近一個半月尚未收到所訂購的DVD
於是前天請朋友寫信向TAU詢問，結果今天收到以下的回信
因為小弟的英文造詣不是很好，所以請各位好友幫小弟解讀一下
以解小弟心中之疑惑。謝謝
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Dear Sir,

We do apologize for the apparent lost shipment but unfortunately these
things do happen from time to time. This email is to confirm we have shipped
out a replacement, we hope you can understand and forgive the delay &
inconvenience caused. If there is anything else please contact us at
anytime.