沒錯 我上週也是遇到類似的狀況
只是被多扣＄2.02元 也鍥而不捨地用破英文寫信去要
雖然他們的回信我看不太懂
總算是要回來了！

這是我寫的信：
11/01/01 18:38:53
NAME: mag
ORDER NUMBER: 102-************
COMMENTS: I placed my order of "Ultimate Jordan" from "Share the ove" page on 11/1/2001. And then combined it to my previous order of 10/31/2001. But I did not see 10% discount shown on this item. My rder still shows the price of $20.24, not $18.22. Please tell me if my checkout process was wrong or there are other reasons I don't know? Thank you.

這是他們回的信：
Subject: Your Amazon.com Inquiry
Date: Fri, 2 Nov 2001 13:25:16 -0800
Dear mag,
Hello from Amazon.com.
I apologize for the confusion regarding your Share the Love discount.
Unfortunately when combining orders, you are officially cancelling one
order to be combined with an existing order. Our promotional offers
in turn drop from the order also, causing a price increase.
I have refunded your credit card for the amount of the Share the Love
discount you were sent which is $2.02. You should see this refund on
your next credit card billing statement.
Again, I apologize and hope this is a satisfactory solution.
Thank you for shopping at Amazon.com.
Best regards,
Cheryl硓.