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Basic Member
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引用:
Originally posted by isolate
賣掉手上的二手R3 BOB一定會有些折價ㄚ~~就當損失三百好了~~
Amazon退給我的郵資也大概三百~~算到最後剛好扯平~~
若我是Amazon,退還郵資後我還會送客人coupon~~
反正coupon只能在我這邊用,客人就算不想再來購物,至少心裡會爽一點~~
若因為這張coupon,讓客人繼續來這邊購物,我就又有生意上門了~~
Amazon有沒有想到下面這種情形該如何處理~~
就是消費者訂貨後,因為貨品寄送延遲,消費要求退款,而消費者在公司答應退款後~~
跑去別的地方買,然後東西又收到了,這時消費者手上有兩套同樣的商品~~
消費者若遵循誠信原則乖乖地退回商品,就算補償寄回的郵資~~
那消費者跑到郵局寄東西所花的時間跟車錢要誰付呢??
所以商家應不應該額外給消費者一些補貼呢??
既然您的英文不錯,那可不可以麻煩問一下Amazon如何處理這種狀況??
thanks~~
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Basically, I would say it depend which customer representative from Amazon reads your email. Cause I had one experince that I got a free coupon USD 25 from Amazon.com as I wrote complaint letter to them. Although they didn't refund the postage, but they gave me the free coupon. 
So, if I want to compare the service between ca and com, I would say Amazon.com is way much better than Amazon.ca
Cheers Man! |