小弟八月初訂貨,九月底沒收到貨
寫MAIL去詢問,Vitacost說10/10沒收到再跟他們說

10/15還是沒收到,他們的回覆是

Dear *********,

Upon thorough review of the situation, being that you didn't receive your order on October 10th we are going to consider your package to be lost. So we have placed a credit in the amount of $88.96 onto your credit card ending in 6207. Please allow up to 72 hours for the transaction to process.

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我訂貨的總額的確是$88.96沒錯
那運費$11.99呢???自己要去跟DHL要嗎?