then you should try to phone MS @@

I don't think you are the OEM builder they are talking about.
Its usually refer to companies like Dell, HP, Toshiba, Sony...etc

Actually that reminds me something from a llllong time ago
I ask the same dumb question to my HO and answer is we can't and not able to provide that kind of service. coz we don't have access to it.

Today I did ask someone I know who is a MS partner and the answer is yes, they can do it but have never done it for their customer b4.