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我寄了一封信給Fujitsu

引用:

Subject: About Fujitsu IDE HardDisk
Date: Fri, 12 Aug 2005 17:48:57 +0800
From: "NEAL" <[email protected]>
To: <[email protected]>

Nice to meet you , Fujitsu HDD department:

I am your consumer from Taiwan
I have an IDE HDD , which is MPG3409AH
At this year , it has more and more bad blocks
I talk to the Taiwan Fujitsu , but they talk to me that it is
out of warranty day.

I feel so strange that I buy it at 2003 Jan 24 , and now is 2005
Aug 12

It isn't more than 3 years warranty.
Today , the Hard Disk can't even boot now.

It is totally out of work , so I need the Fujitsu's help
I have heard that Fujitsu is the one of the best Japanese
enterprises.

So I have confidence to you .

Please tell me how to get the RMA from Japan Fujitsu .

Thank you

Neal from Taiwan

日本富士通的回信

引用:

Dear Neal,

Unfortunately we Fujitsu Japan do not manage the RMA and
then we do not provide the RMA form.

Therefore in regard with the RMA, please consult with the
following nearest sales and support office which is having
all responsibility of our products in your local area.

The URL is as follows:
http://www.fujitsu.com/shop/computing/HDD_index.html

we do much appreciate if you can access the web site.

By the way, we have defined the warranty peirod as follows;

We and our Overseas Sales Companies (OSCs) have the contract
with the direct OEM customers (distributers, resellers and
shops) regarding the warranty period.
The warranty period is one of the contract between direct
OEM customers and our OSCs. This period is defined by the
contract between direct OEM customers and our OSCs.
This period is valid when defective HDD is returned from
direct OEM customer to us and our OSCs.

Your HDD has only the warranty period that is defined by
the contract between you and the shop where bought HDD.
Namely we and our OSCs do not have the contract with you
regarding the warranty period directly.

Therefore please consult with the shop where you bought HDD
regarding repair or replacement.

Best regards,