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Major Member
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並不是服務業不鳥日本人,而是台灣的服務業太爛了.
服務業是以service為最基本的原則.
在台灣很少看到有店員是滿面笑容的.
這在國外是基本中的基本啊.
而且只要是自己份外的事情就不做.
客人問問題就一直把問題推往別人身上.
小弟之前在某公司做過服務台人員,
其中一件令我印象深刻的事是,有一天當有客人問問題,
或碰到問題時,我幫助客人,回答他們的問題.
當天中午的休息時間我就被主管叫過去訓話.
他的大意是:不是我們部門的就不要多管閒事.
攤位有問題就叫他自己去找相關部門.
大部分人都抱持著這種態度,服務態度怎麼可能好?
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我愛的冰與火之歌對話
Bran"Can a man still be brave when he's afraid?"
Ned"That's the only time a man can be brave."
Ned"You rode him down."
the Hound"He ran, but not very fast."
"I swear it by earth and water."
"I swear it by bronze and iron."
"We swear it by ice and fire."
A bag of dragons buys a mans silence for a while, but a well-placed quarrel buys it forever.
Ned's wraiths moved up beside him, shadow swords in their hands. They were seven against three. "And now it begins," said Ser Arthur Dayne, the Sword of the Morning. He unsheathed Dawn and held it with both hands. The blade was pale as milkglass, alive with light.
"No," said Ned with sadness in his voice. "Now it ends."
"You are mine, as I am yours, Jon Snow. If we die, we die together. But first we must live."
最棒的奇幻小說: George R.R Martin大師的冰與火之歌
期待涼宮春日第九本小說
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