以下為剛接到Maxtor的回信
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Dear Mr.Chen,

Thank you for your e-mail.

About the online RMA creation which only suitable for Europe at moment, you can sent the defective drive to Malaysia - our collection centre for replacement. You should pay the fee to post it to Malaysia and we will pay the post back fees. Actually we are discussing with Xander about to handle the drives which not distributed by them, hopefully it can be sloved in the following weeks.

I've sent another email to you about the RMA creation process, please check it out.

If you have any questions please don't hesitate to contact us. In order to allow us to deal with all enquiries as efficiently and accurately as possible we would ask that you include any previous emails when replying to us.

Kind Regards,

Eric Zheng
Technical Support Team, Maxtor Ireland Ltd.
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譯(我自己翻的)
親愛的陳先生，謝謝您的e-mail來信.
關於線上RMA製作目前僅適合於歐洲地區使用，你可以將損壞的硬碟送至馬來西亞─
我們更換程序的集散中心。您應付送它到馬來西亞的費用而我們將付寄回時的費用。

「事實上，我們正在與建達討論關於處理並非由其配銷的硬碟，希望能在未來數週內解決。」

我已經傳送任一封關於RMA製作程序的信給您，請您詳閱它。
如果您還有任何問題請立即連絡我們。為了使我們能處理所有的詢問能僅可能地更有效率及精確，我們希望您在回信給我們時能包含前封e-mail的內容。

感謝您的來函。
Eric Zheng
Maxtor愛爾蘭公司，技術服務團隊。
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中間框起來的那句話算是個重點
Maxtor目前跟X達(英文+中文..)正在談
以後就算並非由建達經手的硬碟，也可以在建達報修。
這對用有用Maxtor硬碟的玩家是個不錯的消息...