Per www.dell.com.tw, Dell provides either 1 or 3-year Next-Business-Day On-site servcies for their NBs. The one year warranty covers most Asia-Pacific countries anf the three year warranty is a global warranty. They have outsourced their after services to two two local services companies. You need to call Dell Technical Center at 00801-861011 first before they send an engineer to fix your Nb at your home. It seems that they provide good services in main TW cities such Taipei, Taichung and Kaohsiung.