PCDVD數位科技討論區 - 我覺得ATI的RMA personnel有點被我惹毛了

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我覺得ATI的RMA personnel有點被我惹毛了

最近我年初維修回來的AIW 9800 PRO又給我出了問題
http://home.pchome.com.tw/star/geforcefx/atisux.jpg
在填了RMA request之後等了好幾天
今天早上收到了回信

引用:

ATI has not distributed any BUILT BY ATI ALL IN WONDER 9800 PRO products in your region. For this reason, the warranty service is likely not provided through ATI directly. Where did you purchase your ALL IN WONDER 9800 PRO? Do you still have the box? You will likely need to contact either the vendor or the company listed on the gift box for warranty service.

因為最近諸事不順心情很差
於是回給他

引用:

Yeah, I knew you would say that, just because I knew you would deny the
responsibility.
The AIW 9800 PRO was originally bought on eBAY USA, and of course I have the
retail box kept.
Then early this year, it was defective, so I asked for RMA and you replaced
it.
And now, it's just defective AGAIN.
I'm so curious and wondering why you never keep the repair record?
For it's easy that you may track it down according to the serial # and
something like that.
I just feel that you're wasting both our time.
The attached file is from you when last time I dealt with your RMA service
which shows that you have the obligation to receive my RMA request.

晚上收到了回信

引用:

As you have had your card serviced under warranty previously, you should be aware that we cannot simply grant warranty service for customers who request this service from regions where the cards are not distributed. ATI products are distributed in many formats, and an ATI partner product may have a part number and serial number that appears to be valid for an ATI product. These products would not be under warranty through ATI directly.

We are not trying to "waste" your time by clarifying where your product originated, but we are trying to ensure that you do not needlessly send your card to Canada. Should you require warranty service in the future, you can indicate where your card originated in your warranty request to prevent time being "wasted".

我覺得他應該是在不爽
雖然我是拿到了RMA碼...
當初在填寫RMA request form時網頁上也沒註明要說明卡的來源
所以我覺得我也沒什麼錯吧
買了2張AIW 9800 PRO卡前前後後總共送修4次
每次6、7百的郵資跟浪費的時間...其實我也並不很高興 :think:

她很care "You are wasting both our time"這句話喔...:D

會不會RMA service小姐不同一人
所以有不同處理方式...?
試著再溝通看看...
祝你好運

AIW9800P的卡故障率有這麼高...:eek:
不知樓主有超頻使用嗎?

題外話
您的英文不錯呀
我看是看得懂啦
但是寫不出來...:cry:

大概是這樣吧:
樓主認為申請RMA還要提供卡的購買處是在刁他,浪費他的時間..
但是客服人員說這麼做的目的是為了幫客戶確定這張卡是否有必要直接寄回加拿大,可能客服人員最近也諸事不順,所以回信有點不太客氣~:p

一個疑問 : 常常看到有網友說亞洲區的 BBA 原廠不提供維修保固 , 為什麼 ATI 一看到購買者居住的區域不在 BBA 的銷售範圍內就不維修呢 ? 明明 BBA 就只限銷售於北美啊 , 所以購買地當然是在北美啊(就算是網路購物也算是從北美買來的啊) , 保固總不會限制你購買後不能搬到哪裡住吧 ?

看到這篇留言!!心不禁抽了幾下...為小弟機殼裡的AIW 9800 pro擔心中.. :cry:

不過,依Ibiza大和ATI往來的內容來看,ATI還不致於不修就是了... :jolin:
只是到時真有那一天,要多費點唇舌了...

TO 電機人
我想事出必有因,因為在早之前要拿到RMA code,還沒聽過ATI會刁的...
我想應該是之前有流出來的BBA卡..ATI查不到,又很不爽的反應吧~

我都沒有超頻過喔
甚至...連3D遊戲都很少玩
每次都是莫名其妙的壞了
像這次，常常開機就是畫面破碎
必須扳一扳卡才可能恢復正常 :(

銷售區域應該是保障各地區經銷的代理權. 不然沒人要做經銷. 就像跟原廠買東西都是原定價, 不會是一般零售的市價. 軟體也是, 超過出貨的區域都變成違法版本.........:<

不知道大家知不知道在台灣買的"公司貨"的數位相機出了台灣是沒有保固的
這是因為保固有限定地區的關係，各地區的代理商不同保固亦有不同
雖然說代理商維修也是要送給原廠，但是原廠不直接對消費者服務

我想... ATi 現在的維修模式應該是走這樣的八，只是把代理商改成其他廠牌或是其他

樓主這件事也許僅是誤會而已，別太在意了
反正至少他願意受理維修 ^^

引用:

Originally posted by Ibiza
我都沒有超頻過喔
甚至...連3D遊戲都很少玩
每次都是莫名其妙的壞了
像這次，常常開機就是畫面破碎
必須扳一扳卡才可能恢復正常 :(

最後一句話看起來就是主機板的問題 :shock:
或許剛好相容性....
or 供電

引用:

Originally posted by Capriaquar
不知道大家知不知道在台灣買的"公司貨"的數位相機出了台灣是沒有保固的
這是因為保固有限定地區的關係，各地區的代理商不同保固亦有不同
雖然說代理商維修也是要送給原廠，但是原廠不直接對消費者服務

我想... ATi 現在的維修模式應該是走這樣的八，只是把代理商改成其他廠牌或是其他

樓主這件事也許僅是誤會而已，別太在意了
反正至少他願意受理維修 ^^

嗯!!應該是沒錯...出了台灣在國外是找不到保固的!!
但如果寄回台灣應該就沒有國外的問題了吧??

另..ATI雖是製造商...但它其實自己也有在販售顯示卡的~
而RMA卡適用所有BBA的卡(起碼是ATI盒裝的卡)也是ATI在網頁上載明的囉..

SO...小弟覺得,ATI應該是沒有任何"拒修"的問題的...
因為..這是它自己訂的遊戲規則~