寄去SEAGATE的硬碟，回信說我型號錯誤，要如何回信呢？
 

前幾天收到SEAGATE寄給我的回信，說我的型號錯了，信件的原文如下，到今天已經是七天了，是不是表示的我硬碟回不來了？希望知道的大大可以幫忙一下，英文的意思，不是很了解。謝謝，感溫。

Receipt Acknowledgement Summary:
--------------------------------


RMA Number: 1001173882
Issue Date: 10-SEP-2008
Order Reference Number: 1001173882

Customer Name: James Li
Customer Number: RM13470229
Customer Bill-To: RM13470229
Customer Ship-To: RM13470228

Please see attached Receipt Acknowledgement for full detail.


--------------------------------------------------------------------------------

RECEIPT ACKNOWLEDGEMENT Date: 17-SEP-2008


SEAGATE TECHNOLOGY INTERNATIONAL
C/O UPS SCS (SINGAPORE) PTE LTD
UPS HOUSE #03-00, 22 CHANGI S AVE 2
CHANGI,SINGAPORE,
Singapore 486064
Phone: 65-6546 9149
Fax: 65-6546 2464
RMA Number: 1001173882
Issue Date: 10-SEP-2008

Order Reference Number: 1001173882


--------------------------------------------------------------------------------


Bill: RM13470229 Ship: RM13470228
James Li
No.39, Lane 315, Sec. 1,
Jhongjheng Rd.,


Hunei Township,, Kaohsiung County
Taiwan 82942
James Li
No.39, Lane 315, Sec. 1,
Jhongjheng Rd.,


Hunei Township,, Kaohsiung County
Taiwan 82942


Emailed to:
Currency Displayed is USD


--------------------------------------------------------------------------------

Line/
Seq Seagate PN/
Customer PN PN Description/
Cust Line Ref # Issue Date/
Receipt Date Req Qty/
Rcv Qty # Exp Not Rcv Qty/
OOW Charges

--------------------------------------------------------------------------------



1 6V160E013631B 6V160E0 10-SEP-2008 1 1
1 1 No receipts 0 0.00 0



Serial No Expected Not Received: V39G5S1G


2 6V160E013631B 6V160E0 10-SEP-2008 0 0
2 DISCREPANT RECEIPT 17-SEP-2008 1 0.00 0
Serial No Received: V39E5S1G






--------------------------------------------------------------------------------


Total Requested Quantity : 1
Total Clean Received Quantity : 0
Total Expected Not Received Qty : 1
Total Discrepant Quantity : 1
Total Return Unrepaired Quantity : 0
Total OOW Charges : 0.00


--------------------------------------------------------------------------------


Dear Sir or Madam,

Your RMA (Return Material Authorization) Number is 1001173882.
Your Order Reference Number is 1001173882.

This document details the RMA as received. If there are any differences from the Order Acknowledgement, please amend your records accordingly.

Best regards,
Seagate Technology


******** ALWAYS REFERENCE RMA NUMBER ********
when inquiring about or sending in your order.

信裡沒說型號錯誤,而是序號錯誤.
可能當時申請RMA時打錯序號了吧.(前鎮子上網檢查保固期時不小心打錯序號,可能剛好其他硬碟有該序號,所以也能查到保固期,不過自己隨即發現打錯,校正過後就能查出正確保固期了)
看自己當時有沒有記下序號(外包裝不知有沒有),可能要email或打電話去跟對方確認.

看起來沒叫你作後續處理，應該是接受了你E打成G的錯誤...

可是…已經一個星期了，都沒有寄回來，是不是就這樣被沒收了。

是不是如果不能換新的，舊的硬碟也應該是會寄還給我吧，對嗎？

禮拜六.日 好像不算在正常工作日吧
要不要再等等看

還沒收到應該是這批作業比較久,我上星期也寄了一顆回去,23日收到seagate的來信,說已經收到,到現在我也還沒收到修回來的硬碟,依上次寄回去的經驗是收到seagate的來信,大概兩天後就會收到修回來的硬碟

我也跟你一樣23日收到來信..24號新加坡寄出..目前已知物品已到台灣..只是颱風天UPS不知道會不會送了..

可否請問一下，大大是怎麼知道物回已到台灣的？

我的是18號就回信了，有大大是十天後才收到物品的嗎？謝謝回答，感溫。

常常去官網查進度的話，某一天會註明產品已經處理好送回
不過小弟都是直接等寄到家:p

就我自己寄的經驗~.

一來一往約要二個星期~
所以~ 再等一下下吧!